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What is Covered in this Job Process Training?

1. This Process Approach Training provides the Knowhow for Implementing Good and Best Practices for Monitoring and Managing Ongoing BOT/PPP Projects during the Service Provision and Revenue Generation Period.

2. PPP and BOT Projects have been the Government Method of choice to enable Rapid Economic and Service Development even in the face of Limited Resources.

3. These projects have provisions to ensure the Intended Objectives including Local Community Development, Service Improvement, Efficient Operations and Reasonable Costs for the Users are achieved. Historically, User Perceived operational stage performance of the BOT/PPP Projects is not very encouraging.

4. This program will discuss the Problems Projects face, and the solution methodology, during Post Completion Operational Phase.

5. Program will discuss the Good and Best Practices for Monitoring & Reporting Ongoing PPP Project Performance and Community Feedback.

6. Program will recommend Models for Data Analytics for providing Real Time Performance and Monitoring Insight for the BOT Project. The program will also discuss possible Artificial Intelligence Based Proactive Management Processes Insight and Decision Support Recommendations.

Who should Attend?

1. This Work Process Skills program is intended for Operational BOT/PPP Professionals and Project Managers.

2. This Job Process Competency program will also be very useful for BOT/PPP Project Planners, Auditors & Finance Department Personnel.

Program Processes & Modules

Operational Phase BOT/PPP Processes
(Post Completion)

1. Business Aspects of Ongoing BOT/PPP Projects

2. Business Aspects of Service Quality

3. Business Aspects of Revenue Generation

4. Business Aspects of Allowable Expense

5. Monitoring Local Community Development CSR Projects

6. Service Quality Measurement & Analysis

7. Service Improvement Processes

8. Service Fee Setting Process

9. Meeting Original Project Objectives

10. User Satisfaction

11. Project Communications with all Stakeholders

12. Ensuring Proper Accounting & Allocation of Project Revenues

13. Project Quality Performance Monitoring

14. Deductions Due to Project Quality Not Being Met

15. Project Revenue Leakage Prevention

16. Project Allowable Expenses Monitoring

17. Value Engineering Processes

18. Improvement Implementation

19. Expenses Caused by Cost Allowable Risks and Works

20. Mitigation Analysis for Expenses

21. Auditing for Fraud and Misreporting Costs and Revenue

22. Documenting and Record Keeping Good Practices

23. Effectively communicating lessons learnt

24. Building a an Operational BOT/PPP Project Management Processes Knowledgebase

25. Processes for Deeper Insights into Operational Phase Management Processes & Competencies

26. Operational Phase Good Management Processes Practices

27. Operational Phase Best Benchmarked Management Processes Practices

28. Workshop 1

29. Operational Phase Performance Evaluation System

30. Meaningful Operational Phase KPIs Identification and Measurement

31. Workshop 2

32. Building a BOT/PPP Operational Phase Process Knowledge System

33. Program Recommendations

34. Participant Customized Detailed Action Plan

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2 Week Process Approach Training Programs ..... For Skill Development to Ensure Superior and Rewarding Performance