CPP305-2D
2 Week Process Approach Training

Project Claims Management & Win-Win Resolving Disputes Processes

Building Process-by-Process Skills & Competencies in

  1. Understanding the Formal & Actual Claim Processes

  2. Preparing a Claim - What All Need to be Proved

  3. Analyzing and Defending Against a Claim Submitted by Others

  4. Negotiating Win-Win Settlement of Claims

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2 Week Job Process Good & Best Practices Training

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What is Covered in this Program?

  1. This Project Construction Claims Process Approach Training Workshop Builds Professionals who will have the Understanding, Process Knowledge, Processes, Competencies, Management Processes Insights, including Leadership, they will need to become True Expert Professionals in this area.
  2. This Work Process Skills program provides the Project Claims Professional participant the essential Contractual Understanding, Interpretation Rules, Contract Knowledge and Management Processes Guidance to perform his Project Claims Assignment in an effective, efficient, customer focused manner, always targeting for Protecting his Organization, Win-Win, Meeting Project Objectives and Organizational Strategic Objectives.
  3. This is a comprehensive program. Program Topics mentioned here will be discussed in great detail to ensure the participants gains a full Multi-Discipline Multi-Stakeholder Latest-Technology Equipped Understanding of the Project Claims Processes he will be required to Plan, Document, Administer, Communicate & Coordinate, Resolve, Supervise and Manage.
  4. Disputed Variation orders also become Claims, here the Full Variation Order (VO) or Part of it may be disputed. Claims are Dirty words on Projects & other Business Transactions, unless handled properly, they harm many strategic business objectives and relationships. Win-Win methodology is one good Strategy to handle claims so they do not cause harmful side-effects.
  5. Attending this Program can help Save your Organization Substantial Sums, millions of dollars on large projects, as Claims or Counter-Claims, Spurious Claims, Claims with Double Charging, Legally Barred Claims, Variation Orders (VOs), Delay Costs, Organization Business Losses and Consultant Fees.
  6. This Training Program will Leverage Data Analytics and AI Processes to help Claims Management & Resolving Disputes Units make Better Decisions, Faster Decisions, Proactive Decisions, Real Time Decisions and Automated Decision.

Who should Attend?

  1. This Work Process Skills program is intended for Claim Professionals, Contract Administrators, Legal Staff, Quantity Surveyors, Project Managers, Project Site Professionals, and Project Coordinators.
  2. This Work Process Skills program is also useful for Project Finance Professionals and Project Audit Professionals.

Program Processes & Modules

Project Claims Management & Win-Win Resolving Disputes Processes


  1. Business Aspects of Project & Construction Contracts
  2. Project Stakeholders & Their Expectations
  3. Operational Objectives of Projects
  4. Strategic Objectives of Projects
  5. Risks on Construction Projects
  6. Typical Risk Distribution on Construction Contracts
  7. Important Risk Assigning Clauses on Construction Contracts
  8. Legal Rules for Contract Interpretations
  9. What All Claimant has to Prove to be Entitled to a Claim
  10. For each Important Contract Clause

    (1) Notices and other communications to be sent,

    (2) How to Responding to the Notices Received,

    (3) How to Document supporting facts as evidence,

    (4) Essential efforts for mitigation to protect rights,

    (5) Negotiating and settling the disputes and disagreements,

    (6) Preparing Change Orders and Claims

    (7) Analyzing Variation Orders & Claims Submitted by other Party,

    (8) Win-win settlement of claims

    (9) Payment retentions for Claims

    (10) Claim Incident Monitoring

    (11) Collecting Liability Evidence

    (12) Collecting Causation Evidence

    (13) Collecting Mitigation or Lack of Mitigation Evidence

    (14) Collecting Damages Evidence
  11. Identifying Concurrent Delaying Events that shift Liability
  12. Identifying Non allocable costs in Variations and claims
  13. Identifying Double charging hidden in variation or claim calculations
  14. Understanding Non Mitigated losses due to lack of due-diligence
  15. Inappropriate calculation methods employed to quantify the Variations and Claims
  16. Negotiating Disputes and Disagreements
  17. Understanding Win-Win Methods for Settlement of
  18. Claims Analysis
  19. Setting-up a Claims Knowledgebase for your Organization
  20. Workshop 1
  21. Settingup a System to Keep Informed of Changing Applicable Laws & Regulations
  22. Creating a System to Ensure Compliance with all Applicable Laws & Regulations
  23. Processes for Deeper Insights into Project Construction Claims Professional Content and Modules
  24. Processes for Developing Competencies & Processes for Implementing Good & Best Practices for Project Construction Claims Administration Processes
  25. Processes for Developing a Project Construction Claims Performance Evaluation System
  26. Processes for Developing Meaningful Project Construction Claims Management Processes KPIs
  27. Workshop 2
  28. Project Construction Claims Administration Knowledge System
  29. Program Recommendations
  30. Personalized Construction Claims Improvement Action Plan

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