Not only meeting planned targets, but also building a culture and system that ensures meeting future targets and implementing continuous improvement.

Why is this Important?

1. Improves efficiency → reduces costs.
   
   
2. Improves quality → fewer mistakes.
   
   
3. Delivers better customer service through repeatedly and reliably meeting customer expectations.
   
   
4. Increases employee satisfaction and engagement.
   
   
5. Makes the organization resilient and competitive.
   
   
6. Capture's Organizations Learning for the present and future decisions.